Sansbury Eye Center - Forest Acres

I had appointments for myself and my two teenagers today, and we had the best experience. In a time where customer service seems to be lacking most places, that was not our experience today at Sansbury (Beltline) we were greeted with smiles as soon as we walked in. I didn’t catch the name of the sweet lady wearing glasses at the front door but she was very pleasant and welcoming at 8:30am. Dr Taylor is very personable, friendly, and thorough. Sam and Josh are amazing at what they do and have amazing customer service. I look forward to returning to this office next year for our annual eye exams. Thank you to this amazing staff for being extremely thoughtful, knowledgeable, and offering the best customer service I have experienced in a long time!!

Came here for a 2nd opinion and it was the best experience I've ever had at an optometrist. They actually listened to me and helped me find a solution for my budget and contacts

I have been a patient at Sansbury for 35+ years and the experience has always been great. I recently switched from the Harbison location to Beltline when my doctor passed away. Yesterday I walked in at 5:35 when they were supposed to be closed (5:00 closing time) but the door was unlocked because a patient was still picking new glasses. I had a pair of broken glasses that I was hoping to get fixed. A young man took them in the back and brought them back 10-15 minutes later as good as new. He very easily could’ve said sorry we’re closed. Come back tomorrow, And I would’ve understood. Instead, he went ahead and fixed what was broken and also replaced the nose pads while he was at it. He handed them back to me and said have a great evening.